AurexTv Privacy Policy

We protect your data – transparently, securely, and responsibly.

Introduction

Protecting your personal data is very important to us. This privacy policy explains what data we collect when you use our website (https://aurextv.shop/) and our IPTV services, how we use it, and what rights you have.

Controller

The controller responsible for data processing is:

AurexTv Legal Department
Musterstraße 12
10115 Berlin
Germany

Email: [email protected]
WhatsApp: +12393109171

What Data We Collect

We collect the following personal data:

  • Contact Information: Name, email address, phone number
  • Payment Data: Payment information (processed via secure third-party providers)
  • Usage Data: IP address, browser type, device information, access times
  • Account Data: Username, password (encrypted), subscription status
  • Communication Data: Inquiries, support tickets, email correspondence

How We Use Your Data

We use your data for the following purposes:

  • Provision and management of our IPTV services
  • Processing payments and subscriptions
  • Customer support and technical troubleshooting
  • Improving our website and services
  • Fulfilling legal obligations
  • Fraud prevention and security

Legal Bases for Processing

Your data is processed on the following legal bases:

  • Contract performance (Art. 6(1)(b) GDPR): To provide our services
  • Legitimate interest (Art. 6(1)(f) GDPR): To improve and secure our services
  • Consent (Art. 6(1)(a) GDPR): For optional features or marketing
  • Legal obligation (Art. 6(1)(c) GDPR): To comply with legal requirements

Disclosure of Data to Third Parties

We only share your data in the following cases:

  • Payment Processing: With trusted payment providers (e.g., PayPal, Stripe, credit card providers)
  • Hosting & IT Services: With service providers for servers and technical infrastructure
  • Legal Obligations: By official order or court ruling
  • Consent: With your explicit consent

We do not sell your data to third parties.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience. These are small text files stored on your device. We use:

  • Necessary Cookies: For basic website functions
  • Analytics Cookies: To improve our website (e.g., Google Analytics)
  • Functional Cookies: For settings and preferences

You can disable cookies at any time via your browser settings.

Retention Period of Your Data

We store your data only as long as necessary for the respective purposes:

  • Account Data: For the duration of your subscription + 30 days
  • Payment Data: According to statutory retention periods (up to 10 years)
  • Usage Data: Up to 12 months for analysis purposes
  • Support Inquiries: Up to 24 months

Your Rights (GDPR)

As a data subject, you have the following rights:

  • Access (Art. 15 GDPR): Right to information about your stored data
  • Rectification (Art. 16 GDPR): Right to correct inaccurate data
  • Erasure (Art. 17 GDPR): Right to delete your data ("Right to be forgotten")
  • Restriction (Art. 18 GDPR): Right to restrict processing
  • Data Portability (Art. 20 GDPR): Right to receive your data
  • Objection (Art. 21 GDPR): Right to object to processing
  • Withdrawal (Art. 7 GDPR): Right to withdraw your consent

To exercise your rights, please contact us at [email protected].

Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your data violates the GDPR. The competent authority is, in particular, the supervisory authority of your place of residence or that of the controller (Berlin Commissioner for Data Protection and Freedom of Information).

Data Security

We use technical and organizational security measures to protect your data from loss, destruction, manipulation, or unauthorized access. These include:

  • Encryption (SSL/TLS) for data transmissions
  • Firewalls and security software
  • Access restrictions for employees
  • Regular security reviews

Links to Third Parties

Our website may contain links to external third-party websites. We have no influence over the content or privacy practices of these websites and assume no responsibility for them. Please check the respective websites directly for their privacy policies.

Privacy for Children

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. Should we become aware that we have inadvertently collected data from minors, we will delete it immediately.

Changes to This Privacy Policy

We reserve the right to adjust this privacy policy as necessary. Changes will be published on this page. You can recognize the current version by the date at the top of this page. In case of material changes, we will notify you by email.

Contact for Privacy Questions

If you have questions about the collection, processing, or use of your personal data, please contact:

AurexTv Data Protection Department
Email: [email protected]
WhatsApp: +12393109171
Address: Musterstraße 12, 10115 Berlin, Germany